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At Cigarbutts, Inc.Your Satisfaction is Guaranteed! NOTE:
Cigarbutts Inc. does not sell cigars to anyone under
the age of 21. (We
do not ship cigars to New York) |
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When you order from CIGARBUTTS INC, you will receive Satisfaction Guaranteed. If you are not satisfied with a product you purchase, you may return it for a refund, credit or a replacement. Be guided by return policies and procedures below. CUSTOMER CARE: (Quickest Response) Click Here if you need help getting a tracking number, have a question about your order, or if you need information about any of our products and services. EMAIL YOUR QUESTIONS OR SATISFACTION DIRECT
TO: info@cigarbutts.com CUSTOMER CARE PHONE NUMBER: Satisfaction Guaranteed: General Shipping: We Currently ship VIA UPS to the 48 states listed below Inside The United States: (AL,AZ,AR,CA,CO,CT,DE,FL,GA,ID, We also ship UPS 2nd Day Air to: Rules of Engraving:
Engraving Information - Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. We will personalize your gift exactly as you enter the text. Please note, all dates are engraved using hyphens (example: 10-6-2007). Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. We are unable to reproduce international characters (characters with accents marks, umlauts, etc.). Please enter only characters that appear on standard American keyboards. If you want a product personalized with an "s" or " īs ", please enter it as part of your personalization. ( Please refer to the product image for a sample of the personalization font and style.) To order more than one item, change the quantity on the shopping basket page and add your personalization in the "Engraving Information" field at the bottom of the checkout cart. If you are requesting multiple lines of engraving, please label each line (example: Line 1 - John.....Line 2 - 7-15-2006). If we are uncertain as to your intentions, we will contact you for clarification before we process your order. Shipping for Personalized items - Engraved gift orders will ship within 2-3 business days. Candles and favors will ship in 4-5 business days. Other Products - Please refer to the product descriptions for specific details of what each product can accomodate for engraving. Font Styles - We personalize each gift with the font as it is pictured. You will notice font styles do vary from product to product. This cannot be changed. We can only personalize your gift with the font pictured. Monograms - If you would like a Monogram, please specify "Monogram Font" and provide the initials in this order: First, Last, Middle. If MONOGRAM font is requested we will do MONOGRAM font as you have entered it. We will not change the order of the entered information. MONOGRAM FONT WILL COME with the middle letter larger than the other letters chosen: AGJ (Typically the middle initial is the last name, monogram = FIRST LAST MIDDLE initials). You will be prompted for this during the check out process at the section titled "Engraving Information" If you need to clarify your engraving intentions, please do so in the "Comments" field. This box will be revealed during the check out process. Wholesale or Custom Built: *If your order is currently out of stock we will contact you before we charge your credit card and confirm that you still wish to place the order and have it shipped as soon as it becomes available* |
